As a learner, I love sharing my thoughts and feelings about my learning experiences. Giving feedback is a gift.
As a trainer (facilitator and coach), I’m always interested in hearing from those with whom I work. I take people’s thoughts, questions, and future-oriented suggestions very seriously. Receiving feedback is a gift.
How do you ask for feedback and how do you use the information you receive?
Just last month I attended a multi-day intensive online training. The courses and the speakers varied in their quality—the relevance of the content for the audience, the presenters’ styles of delivery, and group facilitation/engagement skills. Upon completion of the program, I happily filled in the Google Doc/evaluation. I endeavored to be open, honest, and forward-thinking – offering suggestions and alternatives, wherever I noted something I believed could be improved.
Just a few days after completing the evaluation form, I gave a Zentangle class. I have been teaching Zentangle since 2103. I LOVE teaching it as it is almost always a really wonderful experience for everyone.
This time there were a number of variables to work with:
- the pattern was complicated—more so than usual—almost an optical illusion when finished
- participants’ skills were at quite a variety of levels of expertise
- people work at quite different speeds (from slower to faster)
It’s rare for me to complete a session and feel that there are a few things I could’ve done better. I say that because my business is being an educator/teacher/trainer. I’ve studied long and hard to hone my skills over the decades. I am very good at what I do. (I imagine you are very good at what you do too… I don’t believe in false humility, do you?)
When things don’t go as I plan, and I feel learners could have achieved better results or had a more wonderful time together, I am curious about what I can improve and determined to make it so.
I reached out to the participants the next morning to ask direct and specific questions about their experiences. Happily, I received very thoughtful and helpful feedback. I went to work planning for my next session.
Last night we had another class and it was a resounding success. In part, the patterns that we tackled were not as complex, and yet I had also, perhaps, more importantly, re-imagined and changed my approach based on the feedback received. I also talked to the participants about the difference between the two experiences—I love those meta-cognitive moments!
It feels great to recognize the places where I can grow and change to facilitate and deepen learning experiences for my participants.
Over the years I have observed that feedback is often not requested. Is that your experience too? In those instances, I assume, perhaps incorrectly, that the individual and/or organization do not seek to assess the quality of their work — to discover what is particularly effective and what might need some adjustment. It is disappointing—though only slightly less so than when feedback is requested and then not used to improve experiences.
Whether you’re a trainer, facilitator, coach, or truly anyone working with others, here’s my question for you: How do you solicit feedback about your work? What do you do with it when you get it? How do you grow and change through the process? I’d love to know!