Tag Archive for: communication

I’d love a clue…

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So, I had back surgery yesterday. In the scheme of things, it was relatively minor surgery (no screws, rods, or other hardware were involved), but it’s still something to think about, right?

Of course, I was given instructions about what to anticipate after I returned home. The one admonition I found most amusing was “no BLTs” – no bending, lifting, or twisting.” Gosh, I had a hard time remembering that last one! I could say it’s the drugs that were still in my system that were impairing my memory a bit, but I think it’s because twisting is the least obvious to me.

Honestly, I’m not in much pain, and I thought that pain would be the indicator that I was doing something wrong (“Danger, Will Robinson!”), that reminder that I needed to be sure that I’m doing the right thing—with the awareness of what’s safe and what’s not. I’m not getting that reminder. Doing something naturally—twisting is, well, natural/part of daily living. Lifting less than a gallon of whatever (milk or juice) is easier to remember because lifting heavier things has been hard for me with this back issue. Bending is being at a different orientation to the world… easier to notice.

I find a compelling analogy to my communication and relationships with people. Over the years, I’ve taken my share of courses which, of course (haha) includes readings and exercises and ultimately the integration of the newly learned knowledge, skills, and attitudes. I love developing and delivering training programs for people in the art and science of communication and interpersonal skills. I’m aware of much of what I do. Let’s be clear, though, awareness does not equal perfection or success in these particular areas. I remain human and a “work in progress.”

How do we (you and me) tune in to/remain attuned to cues—within ourselves and with others, in both one-to-one interactions and in groups?

I love these questions and live them every day.

I have a lot of great resources around these topics—my favorites are The Platinum Rule and Non-Violent Communication. If you’re interested in chatting about these, let me know. If you have resources you’d like to share with me, please post them here in the Comments so others can see them. I would really appreciate that. I always want to learn more… and then integrate it into my life.

Stepping into Vital Conversations

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What kinds of conversations are challenging for you? Are there certain topics, particular people, or a combination of these variables that stop you in your tracks? I think these are questions for both our professional and our personal lives. 

Please make the time right now to pause and ponder those questions.
What bubbles up for you?

                                            I’d be curious to learn your answers if you’re inclined to share them. 

As I reflect, everything I do in my work and in my personal pursuits is about communication —  being a 

• visual practitioner is about communication— making visible ideas, dreams, plans, questions, concerns, processes, and more

• trainer demands clear communication of knowledge, practices, directions, insights, and feedback 

• facilitator requires listening and hearing beyond the words to the meanings and feelings, supporting the development of intra- and inter-personal dynamics

• coach is offering companionship on the journey of transformation — being a sounding board, sometimes a mirror, the person who asks just the right question, in the moment, that opens up new ideas and avenues of possibility, “How might you…” or steps into the role of provocateur. 

• chaplain means being present, standing with people where they are, helping them find their own values, ethics or spiritual beliefs for their healing, and bearing witness

Whether it’s with other people or with myself, there are “conversations” or topics that are more difficult to approach and to work with to achieve the desired outcome (and by this I mean staying in the conversation and strengthening the relationship not achieving a certain answer).

In my post, “Let’s talk,” on VEOLI.net (Visualizing End of Life Issues), I ask you to take on a critically important conversation with those you are closest to in your life. I hope you will read it, think deeply about it, ask me questions if you have them, and engage in these sometimes challenging, most often heart-opening, and truly life-affirming discussions. I’m also happy to provide support in the process, you know where to find me.

And please, if you have even the tiniest inclination to tell me how it’s going—the good, the bad, and/or the ugly—be in touch with me. 

The Fresh Breeze of Visualization

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True story 

I’m reading the newest issue of TD/Talent Development magazine and the editorial/Hot Topic is “Curtail Chaos in Digital Workplace Communication.“ I think to myself, I should give this a fast read, it’s an important topic… in fact, I have suffered the consequences of abrupt, incomplete, task-oriented missives that ignore the humanity of all involved (as I am sure you have too.)

I get into the article, and I say to myself, “Oh yes! This is exactly what I’ve been experiencing in a few of my work relationships.” The author Derrick Thompson, cites the white paper, Conversation Chaos in the Digital Age, by Fierce CEO Susan Scott. “It’s likely that remote team members have not had a single face-to-face encounter with coworkers during the past year. Scott explains that those spontaneous break room chats that many workers take for granted can help build trust and rapport.”

So the experience that most concerns me, at this moment, is working with folks I have never met face-to-face in person or only once or twice before the pandemic. In our work for the organization, we gather once a month for a group meeting and communicate primarily through Slack. In one relationship in particular, I have never had the opportunity to have other-than-work-related conversations. When this individual and I communicate, it’s always to address a problem or the (unsolicited) suggestion of an idea that feels like it has an edge to it. (Of course, that’s my perception of the communication, I do not know its intent, just its impact on me.) We’ve had little time to develop any relationship or to work together and celebrate successes. As you can imagine this is a situation ripe for misunderstanding… and it’s happened more than once. I am troubled by this situation because in general, we both appear to be nice folks. 

What is happening? 

What can I do differently? (As change begins with me.)

As luck would have it, serendipitously, we have recently been given a task to do together. 

Before the meeting, I worked to gain a larger perspective on the situations and us, and to consider this a fresh start (a bit of beginner’s mind/being present to just that moment, leaving history behind). I also remembered a similar situation, a disconnect with a colleague, and my response to that challenge. I picked up the book Dynamic Relationships, by Jaqueline M. Stavros and Cheri B. Torres, and gained new knowledge, skills, and practices. I can’t recommend the book highly enough!

Perhaps not surprisingly, the experience went really well. We were able to show up, in part because we had the time to interact just a little socially, and because we had to work together to achieve the task. I am heartened by this result!

In thinking more about the TD article though, I am troubled by the omission of what it means to bring our whole selves to work and relationships. “A more effective way to begin these conversations (giving feedback) is to provide a fact-based, objective example of what you observed and then ask the other person to share their experience.” 

While I am all about speaking of the facts, (though they are seen through our own lenses), I remain concerned that there is no acknowledgment of the role that emotions play in our thinking and behavior. Whether we recognize our feelings or not, they live within us all the time, influencing our thoughts and perceptions. My conviction around this belief has led to extensive reading, training, and practice in the field of Nonviolent Communication (compassionate communication). Awareness of ourselves and others, and working with our emotions to co-create relationships is the place where I begin… sometimes I begin again and again… and that’s a good practice!

In response to the impact of the pandemic on interpersonal work relationships, I am offering sessions for teams and groups in organizations who wish to experience the joy of virtual visual collaboration. Colleagues can come together to create team guidelines for collaboration, work on a joint project, generate a strategic plan, a roadmap, or… the sky’s the limit. I invite you to imagine how you want your work relationships to develop over the next few months, read through the short document* that describes the essence of the offering, and reach out to me for a conversation. 

* bikablo offering — The Fresh Breeze of Visualization

All materials copyright ©2019 Jill Greenbaum, Ed.D. All rights reserved.